If the product you purchased is faulty or damaged, please call our Customer Service team on 08 6116 8029 to report the problem. We will arrange for the product to be picked up from you (at no charge) or we advise you to dispose of the product. If we are picking up the product, we will give you a Goods Return Authority (GRA) number which you must display on the external return packaging.

You can choose to have the product replaced, a refund of the purchase price, or a credit on your customer account for future use. Refunds will be processed using the same payment method that was used for the original purchase.

You will need to provide us with a copy of the delivery docket, invoice, or documentation showing proof of purchase.

 

If you change your mind about the product you purchased, and you would like to return the product, WA Chemical will only accept returns if:

 

• the product is a standard stock item and has not been specially formulated by WA Chemical at your request;
• you contact our Customer Service team within fourteen (14) days of the date the product was delivered to you;
• the product is in its original condition. Packaged goods must be unopened, unmarked and in a re-sellable condition;
• you provide us with a copy of the delivery docket, invoice, or documentation showing proof of purchase;
• you obtain a GRA number by contacting our Customer Service team and this is clearly displayed on the external return packaging (not on the product packaging); and
• you pay the restocking fee which covers the cost of us arranging for the goods to be picked up from you (unless you return the goods to one of our warehouses).

 

If these conditions are met, you will have the choice of a refund of the purchase price or a credit on your customer account for future use.

The rights and remedies given to you under this Return Policy are in addition to your rights and remedies under the Australian Consumer Law and nothing in this Returns Policy excludes, restricts or limits those rights.

Please call the WA Chemical Customer Service team 08 6116 8029 for all return enquiries. 

 

Advertising discounts are available to customers not eligible for special pricing that are residents of Australia only and excludes retailers, resellers and wholesalers. Some advertising discounts are not available via the WA Chemical online store. WA Chemical reserves the right to change, amend, limit sale quantities or end the promotion at any time without notice. Promotional expiry dates may vary and may extend beyond advertised date without notice and at the sole discretion of WA Chemical. Prices include GST where applicable. Prices are subject to change. Bonus offers are subject to product availability.

 

As the use of WA Chemical Pty. Ltd. products is outside of our control, WA Chemical Pty. Ltd. wishes to advise that any goods sold by WA Chemical Pty. Ltd. are sold without warranty expressed or implied and on the condition that the purchaser should carry out whatever tests are necessary in a timely manner to ensure the suitability of each product for each particular application. We disclaim any liability if any products are not suitable or fit for any such applications. The liability of WA Chemical Pty. Ltd. is limited to the value of the goods and does not include any consequential losses.